Support

Yes, we ask a lot of questions, but hopefully this will enable us to help you more quickly and in a more targeted manner.

Contact us any time

INFORMATION ON THE TECHNICAL ENVIRONMENT

In our FAQs we offer help on various topics, such as "Setting up and connecting".


INFORMATION ABOUT YOU

Would you like to write us an email? Of course that's possible too. Guidelines for a support request:


If you need help with your wobie box, please use this contact form or send us an email to support@wobie.de. So that we can help you as quickly and effectively as possible, please describe your problem as precisely as possible:

  • Tell us your order number and your buyer's name so that we can assign your case. If your partner (not the buyer) contacts us, please also tell us the shipping address, as we cannot match the name and email address in this case.
  • What is the problem?
  • When does it occur?
  • Do you have an Apple (iOS) or Android smartphone AND tell us the version number of the operating system.
  • Do you use repeaters or a mesh network?
  • Please also tell us what you tried to solve the problem. We provide help on various topics in the FAQs.